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Complaints Book

Virtual Complaints Book

This establishment provides a Virtual Complaints Book in accordance with Peru consumer protection regulations.

Provider information
  • Business name: Travelution Peru EIRL
  • RUC: 20604363137
  • Address: Cusco, Cusco, Peru
  • Email: info@travelutionperu.com
Before submitting

Complete the information clearly. A confirmation receipt will be sent to the registered email and will help us follow up on your claim or complaint.

Response deadline

The provider must respond to the claim or complaint within no more than fifteen (15) business days, according to the current Complaints Book format.

Virtual Complaints Book

Submit a claim or complaint following the Peruvian official format. We will send a confirmation receipt to the email provided.

1

Claimant consumer identification

Please enter your full name.
Please select the document type.
Please enter your document number.
Please enter a valid email.
Please enter your address.
2

Identification of the purchased good or service

Please select product or service.
Please describe the purchased good or service.
3

Claim/complaint details and requested remedy

Please select claim or complaint.
Please enter the details.
Please state your request.
4

Confirmation

4 + 6 =
Please solve the question.
You must accept the declaration.

Claim: dissatisfaction related to products or services. Complaint: dissatisfaction not related to products or services, or dissatisfaction with customer service.

Submitting a claim or complaint does not prevent the use of other dispute resolution channels and is not a prerequisite for filing a report with INDECOPI. The provider must respond within no more than fifteen (15) business days.

Fields marked with * are required.