Terms And Conditions

About Prices:

The prices established at the time of booking include only the services contracted by the client, as detailed in the provided vouchers and tickets.

Taxes, fees, duties, or other charges applicable at the destination, in accordance with each country’s laws, may be subject to increases or modifications without prior notice. It is the client’s responsibility to verify and pay these charges to the competent authorities (Consulate or government agency) of the destination.

It is the client’s responsibility to present a valid credit card, issued in the name of the corresponding holder, at the time of check-in for the contracted land services. This card must be linked to any guarantees that may be required by the providers at the destination. The rates and conditions of these guarantees may vary depending on the type and duration of the service.

About Cancellations, Changes, and Refunds:

Any changes or cancellations are subject to the terms and conditions of the airline ticket and each service provider or hotel. Therefore, refunds may be full, partial, or in some cases, not applicable.

Responses to refund requests will be subject to the timelines established by each provider or establishment.

It is the client’s responsibility to be fully informed of the cancellation, change, and refund policies at the time of booking, directly through their sales channel.

To request the cancellation and refund of contracted services, the client must contact the corresponding sales channel, either in person at the sales office or via the following phone number.

Responsibilities:

Travelution Peru is not responsible for the loss, suspension, or modification of contracted services (hotels, transfers, etc.) due to circumstances beyond its control, such as weather phenomena, natural disasters, security issues, or actions of third parties over which Travelution Peru has no influence, including force majeure events.

Travelution Peru is also not responsible for missing or defective client documentation (passport, visa, insurance, medical requirements, etc.). If the client is required to cancel or interrupt their trip due to missing or irregular documentation, the client will bear full responsibility for any resulting expenses, as per the conditions outlined above.

Travelution Peru is only obligated to fulfill the services detailed in the vouchers issued and delivered through the corresponding sales channel. Any additional expenses or services not specified in those vouchers will be the sole responsibility of the passenger. Likewise, any issues related to services contracted directly by the client with third parties will be the client’s sole responsibility.

The passenger confirms that they have been properly informed by the sales advisor about the documentation required to enter/exit the destinations included in the tour package.

Travelution Peru acts solely as an intermediary in the provision of the contracted services. Therefore, its responsibility — like that of its providers — is limited to the quality of the intermediation. It is not responsible for deficiencies in services rendered by the providers, nor for any material or personal damage caused to the client by third parties.

It is the client’s responsibility to carry the corresponding vouchers during the trip and present them to the service provider at the destination. Failure to present these vouchers may result in the denial of service, without any responsibility on the part of Travelution Peru.

Clients are advised to confirm check-in and check-out times directly with their hotel.

As an intermediary, Travelution Peru is not liable for any damage or loss that the passenger may suffer during their stay or while using services provided by third parties. However, the client has the right to file a claim directly with the service provider or the responsible third parties.